Refund Policy
At LeveeBrookCommons, we are dedicated to delivering delicious meals from our pizzeria to your table. If you are not completely satisfied with your order, this Refund Policy explains how we handle refunds and cancellations for online purchases made through leveebrookcommons.xyz. We strive to process requests quickly and fairly, while maintaining the high standards that you expect from us.
1. Eligibility for refunds
Refunds may be granted for orders that are incomplete, damaged, or not delivered within a reasonable time frame, or if the goods do not match the description provided at the time of purchase. To be eligible, customers must provide clear evidence of the issue, include order details, and submit a request within 14 days of delivery. We reserve the right to determine eligibility on a case-by-case basis.
2. Non-refundable scenarios
Some situations are not eligible for refunds, including but not limited to: issues caused by customer misuse, alteration of items after delivery, partial consumption, or when services were provided as described and completed in full. If a substitute item was offered and accepted by the customer, refunds may be limited to the price difference or a credit toward a future purchase.
3. How to request a refund
To request a refund, please contact our support team at +44 20 7946 0958 or via the contact form on leveebrookcommons.xyz. Include your order number, delivery address (city, postal_code, country, street_or_area), and a concise description of the problem. We may require photos or other documentation to verify the issue. Refunds are issued to the original payment method used at purchase when possible, or as a store credit for future orders.
4. Processing time
Once a refund approval is granted, processing typically takes 5-7 business days for credit card refunds, and up to 10 business days for other payment methods. If a store credit is issued, you will receive a code or credit reflecting the value of the approved refund. You will be notified by email or through leveebrookcommons.xyz once the refund is processed.
5. Cancellations
Orders canceled before preparation begins are eligible for a full refund. If cancellation occurs after preparation has started, a partial refund may be offered, reflecting the portion of the order not yet fulfilled. In cases of delivery delays caused by our operations, customers may opt for a full refund or a substitute item of equal or greater value.
6. Damaged or incorrect items
If you receive items that are damaged, spoiled, or incorrect, please contact us immediately with order details and photos. We will arrange a replacement, full refund, or store credit at our discretion. We aim to minimize inconvenience and will respond promptly to resolve the issue.
7. Special considerations
Seasonal promotions, bundles, and promotional codes may have specific terms. Where applicable, those terms apply to refunds and cancellations. If a promotional item is returned or canceled, its value may be deducted from the total refund according to the promotion’s rules. Our team will communicate any such adjustments during the review of your request.
8. Governing law and changes
This Refund Policy is governed by the laws of United Kingdom and applicable state or regional regulations. We reserve the right to update this policy as needed. Any changes will be posted on leveebrookcommons.xyz with an updated effective date. Last updated: October 10, 2025.
9. Contact details
For questions about refunds or to initiate a request, please reach out to our team at +44 20 7946 0958 or visit leveebrookcommons.xyz for additional information and the latest guidance. Our physical address is located at 12 Pizza Lane, London, WC2N 5DU, United Kingdom.
Thank you for choosing LeveeBrookCommons for your dining experience. We appreciate your trust and will do our best to ensure that every order meets your expectations.